Welcome to HomeCom Furniture UAE. By placing an order through our website, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

Custom Orders & Payment

All furniture is manufactured specifically for each customer according to the selected design, dimensions, upholstery, finish, and material options.

  • A 50% advance payment is required to begin production.
  • The remaining balance must be paid before delivery unless otherwise agreed.
  • As production starts shortly after order confirmation, modifications, cancellations, or refunds cannot be requested after 24 hours.

Manufacturing & Delivery

Every order is carefully handcrafted to meet our quality standards.

Production Time

  • Standard production is completed within 6 working days after receiving the advance payment.

Delivery Time

  • Delivery is generally completed within 6 working days following production, depending on your location within the UAE.

Delivery schedules are estimates and may occasionally be affected by weather conditions, public holidays, logistics, or other unforeseen circumstances.

Order Cancellation

Customers may request order cancellation within 24 hours of placing an order.

  • A 15% cancellation fee will be deducted from any eligible refund.
  • Once production has started or more than 24 hours have passed, cancellations are no longer accepted.

Returns & Refunds

Since every HomeCom Furniture product is made specifically for each customer, we do not accept returns or provide refunds for custom-made furniture.

However, if your order arrives damaged, defective, or differs from the confirmed specifications, our team will work with you to resolve the issue as quickly as possible.

Replacement & Repair

We offer replacement or repair services for products affected by:

  • Manufacturing defects
  • Damage during delivery
  • Incorrect product received
  • Faults verified by our quality inspection team

Each request will be reviewed before approval.

Replacement Eligibility

To qualify for a replacement or repair request, customers must:

  • Notify us within 3 days of receiving the order.
  • Provide clear photographs or videos showing the issue.
  • Keep the product in its original condition whenever possible.
  • Retain all original packaging until the issue has been resolved.

After verification, our customer support team will advise the appropriate solution.

Collection & Return for Repairs

If a repair requires the product to be returned:

  • HomeCom Furniture can arrange collection and redelivery where available.
  • Transportation charges are the responsibility of the customer unless the issue is confirmed as a manufacturing defect.
  • Repairs are generally completed within 6 working days after the item is received.

Product Images

We make every effort to display our furniture accurately.

Please note that slight differences in fabric texture, wood grain, color, stitching, or finish may occur due to screen settings, lighting conditions, handcrafted production, and material availability. These variations are considered normal and are not manufacturing defects.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information.
  • Ensuring furniture dimensions fit through entrances, hallways, elevators, and staircases.
  • Inspecting products upon delivery and reporting any concerns within the stated timeframes.

Limitation of Liability

Home Com Furniture shall not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, transportation disruptions, supplier delays, government restrictions, or force majeure events.

Contact Us

If you have any questions regarding these Terms & Conditions, your order, warranty, or our services, our customer support team is always happy to assist.

We are committed to providing quality furniture, dependable service, and a seamless shopping experience for customers across the UAE.